Return & Replacement Policy

At ADS, we aim to provide a smooth and reliable shopping experience. Please read our return and replacement conditions carefully.

1. Eligibility for Returns & Replacements (Within 10 Days)

You may request a return or replacement within “10 days of delivery” if:
The product is unused with the seal intact
Original packaging, manuals, warranty cards and all accessories are included
The product is undamaged and correctly delivered
All requests are approved only after inspection by our Quality Check Team

2. Damaged, Missing, or Incorrect Products (Report Within 48 Hours)
Report damaged, missing, or wrong products within 48 hours of delivery. If the outer box is damaged or seal broken, do not accept delivery and contact support immediately.

3. Return Process
1. Submit a return request on adsdental.in within 10 days.
2. Attach images or a short video clearly showing the issue.
3. Once approved, ADS will arrange:
Replacement, or Refund (only if the item is out of stock)
Unauthorized products sent back without approval will incur logistics charges.

4. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned or replaced:
Defective but non-returnable items
If reported within 48 hours, a refund or replacement may be offered after inspection.

5. Warranty Policy
Warranty claims are handled directly by the manufacturer/importer.
Physical damage is not covered under warranty.
ADS will assist in facilitating communication but is not responsible for replacement or service decisions taken by the manufacturer.

6. Delivery Issues
If delivery packaging is found damaged or tampered, do not accept the parcel.
Contact@adsdental.in support immediately for assistance.